Seasonality in the data: when orders are placed in your category
Every category breathes to its own rhythm. We show how to read the season out of import data and translate it into a sales calendar.
Anatomy of the star: how we pinpoint open buyers
Our star marks a buyer who is likely to consider a new supplier. We open up the algorithm, because transparency is part of the product.
Declared or estimated: how to read our value figures
Some of our values come from customs declarations, some are calculated. We explain the difference honestly, because trust starts with methodology.
How fresh import data really is: the timeline from manifest to our database
The ship arrived yesterday, so when do you see the record in our database? We honestly walk through the whole chain of delays.
Quality control before loading: the last moment to catch mistakes
Once the container is at sea, every mistake is six weeks and thousands of dollars away. A pre-loading check is the cheapest insurance.
When something went wrong: handling complaints the American way
Mistakes happen to every supplier. The US customer judges you not by the absence of a mistake but by the speed of fixing it.
How to open a sales pitch with customs data without seeming like a stalker
"We see your imports" is a powerful opener that can be done elegantly or clumsily. The wording decides which impression sticks.