Quality control before loading: the last moment to catch mistakes
Once the container is at sea, every mistake is six weeks and thousands of dollars away. A pre-loading check is the cheapest insurance.
When something went wrong: handling complaints the American way
Mistakes happen to every supplier. The US customer judges you not by the absence of a mistake but by the speed of fixing it.
How to open a sales pitch with customs data without seeming like a stalker
"We see your imports" is a powerful opener that can be done elegantly or clumsily. The wording decides which impression sticks.